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Fintech · Mobile UX · February 2024

Zapper recurring payments

A seamless way to automate subscriptions, memberships, instalments and donation cycles - without users ever losing sight of what they agreed to.

Category
Mobile UX design
Client
Zapper.com
Date
February 2024
Role
UX Designer

The brief

Zapper wanted a recurring payments capability that felt effortless on the user's side while keeping full transparency, trust and control over ongoing payments. I stepped into a space with many moving parts - working with Zapper's internal designer, You_Source's CEO and the development team to understand how the business wanted the feature to behave and what users needed in order to feel confident letting a payment run automatically.

From there I shaped the whole journey: choosing a payment cycle, confirming billing details, and seeing exactly what was being agreed to. I put equal focus on the management side, because users must be able to pause or cancel a recurring payment without stress or confusion.

Outcome

A clear, intuitive flow that fitted naturally into Zapper's existing ecosystem. The feature never launched - the client's priorities shifted - but the work showed I can navigate a complex environment, work across teams and deliver something polished and scalable.

Full case study on Behance

Process

  1. 01 Discovery Stakeholder sessions with the client designer, CEO and developers to map constraints.
  2. 02 Problem definition Framed the trust problem: automation is only acceptable when it stays visible.
  3. 03 Wireframes Cycle selection, billing confirmation and an explicit agreement summary.
  4. 04 Prototype A clickable flow covering setup, management, pause and cancel.
Zapper app home screen with Payments, Scan, messages, loyalty card and voucher tiles, on a phone resting on a blue chair
Zapper app home screen with Payments, Scan, messages, loyalty card and voucher tiles, on a phone resting on a blue chair
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LEONARD LUVUNOLEONARD
hi@leonardluvuno.com
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20+
UX/UI projects
6+
Years of service
15
Collaborations

Two halves of one job

I design the experience and then I try to break it. Championing the user while keeping the platform bug-free.

01 DESIGN
  • Design systemsComponents, tokens, documentation teams actually use.
  • End-to-end flowsResearch, journeys, wireframes, high-fidelity prototypes.
  • Workshop facilitationGetting stakeholders to one decision, in one room.
02 QUALITY
  • Manual testingWalking every path a real user will take, before they do.
  • Regression testingNew release, old promises still kept.
  • UX auditsFindings ranked by user cost, not by how easy they are to fix.

Selected work

More on Behance →

Skills & tools

Creativity, strategy and precision - the core of everything I make.

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About

Six years of UX and over a decade behind a camera. Both taught me the same thing: composition is a decision about what someone sees first.

I bring a human-centered approach to both pixels and people - designing with heart, testing with logic, and evolving with AI.

Email
hi@leonardluvuno.com
Phone
+27 67 937 2813
City
Johannesburg, Gauteng
Birthday
30 March
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Open to product design & QA roles

Send me the messy problem.
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The brief

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Outcome

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Process

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Contact

Email is fastest.

I reply within a day. Tell me the problem in a sentence - we can figure out the rest on a call.

Email hi@leonardluvuno.com Phone +27 67 937 2813
Location Johannesburg, South Africa

Or send a message

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